The successful incumbent of this position will work closely with Operating System Storage Administrators and development teams to ensure the day-to-day integrity, security and performance of the database as data changes and the database’s structure is modified by development enhancements.

Key Responsibilities:

• Daily review of the following:
  • All production back-ups, ensuring all are functioning in alignment with documented standards and procedures.
  • Space usage, providing updates and reports to ensure alignment with the capacity plan.
  • Production database alerts and logs to identify issues.
  • User access and security.
  • Problematic queries – identifying, managing their escalation, optimization and redeployment.
• Escalation to a Senior Database Administrator of any issues appearing to affect database integrity or security.
• Coordinates regular recovery of data from backups (on and offsite) to ensure the integrity of the process.
• Daily review and management of all production back-ups, ensuring all are functioning in alignment with documented standards and procedures. Coordinates regular recovery of data from backups (on and offsite) to ensure the integrity of the process. 
• Daily reviews, updates and reports on space usage in alignment with the capacity plan.
• Daily review of all production database alerts and logs for issues.
• Daily review of user access and security.
• Daily identification of problematic queries and management of their escalation, optimization, and redeployment.
• Reviews, coordinates, and promotes all changes affecting production databases in alignment with change control procedures.
• Writes database documentation, standards, and procedures for data definition, data access, and database management that affect the production databases.
• Coaches and mentors complex technical concepts to development team members with varying degrees of technical experience.
• First point of contact for all production support issues.
• Administration of other middleware infrastructure and tools.

Qualifications:

• Diploma or Bachelor’s Degree in Computer Science or related discipline.
• A growing awareness of database best-practice concepts, practices, and procedures.
• Four or more years experience as an IT professional or Operational DBA.
• Two or more years experience writing and tuning SQL.
• Knowledge of data modeling and an understanding of the associated design tools.
• Knowledge of database architectures and a growing awareness of how they are affected by physical infrastructure and OS alternatives.
• Systematic and organized approach to ensure that required daily operational tasks are completed in a timely fashion.
• Ability to exercise judgment and independently address routine production issues without further escalation.
• Demonstrated ability to be adaptable and open to change when faced with increased responsibility.
• Commitment to continuous improvement, actively engaging in learning to become aware of a broader scope of database configuration, management, and tuning.
• Experience with Oracle and SQL Server, Linux and Shell Scripts.
• Ability to organize and prioritize tasks in a fast paced, deadline driven environment.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

Overview:
As a leader in Customer Experience Management software, ResponseTek is offering a unique opportunity to join an innovative and highly motivated software as a service company. Located in downtown Vancouver, ResponseTek provides a great working environment with great employee benefits.

ResponseTek enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer defection. As the global leader in Customer Experience Management (CEM), ResponseTek’s hosted software solutions help organizations continually improve their ability to deliver on the customer promise by delivering up-to-the-minute, front-line customer experience information to their key decision-makers.

We pair excellence in technology with a firm dedication to developing our people. We are looking for an Intermediate IT Administrator to join our Systems Management team and be a key player supporting our infrastructure. We are looking for a dynamic and energetic person who craves to be constantly challenged, has a passion for IT and works well in a team based environment.

The role would support the internal infrastructure for about 100 people (60 within our head office in Vancouver and 40 people in our offices across the world).

This is an intermediate role and we are looking for 2-5 years relevant experience. 

The Experience and Skills We Need 
• experience with Windows Server and database environments including 64-bit 
• self starter and comfortable working with a wide range of tools and technologies 
• Ability to automate and streamline administrative tasks 
• Excellent communication skills. 
• Knowledge of new business technologies and a desire to drive improvement 

Requirements: 
• supporting all aspects of internal infrastructure

• providing internal helpdesk to staff 
  • planning and deploying infrastructure upgrades
  • testing and implementing new service packs/hot-fixes/patches. 
  • working with our providers to support all our offices
  • developing/implementing tools to support all aspects of the internal infrastructure 
  • provides Day-to-day support for :

- Microsoft Active Directory
- Server 2008 / 2003
- IIS Server
- ISA Server
- SQL Server
- Trend Micro
- Windows XP Professional/Windows 7
- VPN
- TCP/IP, DNS, DHCP
- Wired & wireless networks

• Support other miscellaneous technologies.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

Working closely with the business stakeholders, multiple outsourced service providers, and technology vendors, the role combines day-to-day operational oversight as well as strategic planning to support Best Buy’s overall business strategy.

The successful candidate is a well-organized, systematic problem-solver with a proven ability to communicate ideas, lead and develop business relationships, and remains current on emerging technology trends and innovations. Large enterprise IT delivery and management experience is required to ensure Best Buy Canada continues to provide best in class and cost-effective services to our stores and associates. 

Responsibilities

Technology Management & Support

• Working with multiple service providers and project managers, oversee end-user technology development and deployment initiatives.
• Partner with global IT teams to ensure a consistent approach, technologies and processes are utilized throughout the enterprise.
• Work with application development and store deployment groups on mobile device management solutions.
• Work with the Incident and Problem Management groups on root causes and proactive avoidance of future incidents.
• Act as the end-user technology escalation point for operational and project issues.
• Monitor, manage and plan capacity of end-user technologies.
• Review supplier performance against targets and identify improvement actions.
• Create business cases for platform purchases and deployments.
• Develop and maintain forecasts for technology requirements.

Strategy & Planning

• In partnership with the infrastructure and security architects, develop and maintain a multi-year infrastructure roadmap for end user technologies.
• Work closely with vendors, outsourced service providers and BBY Enterprise on new technologies to optimize IT environment.
• Partner with stakeholders and decision support teams to build business cases for IT investments.
• Develop plans to manage software license and maintenance costs.
• Provide input to the annual budgeting process for capital expenditures.

Vendor Management

• Develop and maintain relationships with key technology partners and vendors.
• Partner with IT Procurement on requests and creation of quotes, RFPs, RFQs, RFIs and Purchase orders.
  

Requirements

All requirements are based on 10+ years of Total IT experience in large complex enterprises experience and also includes, but is not limited to the following:

5+ yrs with:

o   Identity & Access Management – large enterprise experience with Active Directory, LDAP, user account provisioning, RSA token authentication

o   Communication & Collaboration – large enterprise experience with Exchange 2003/2010, O365, Office 2010, Lync and Sharepoint

o   Desktop & Virtualization – large enterprise experience managing Windows and Apple desktops, virtual desktop infrastructure, including Citrix Xen

3+ yrs with:

o   Mobile Devices – large enterprise experience supporting smartphone access, activesync, mobile device management solutions, including Afaria and MSP

o   Project Management experience

Excellent written and verbal communication, interpersonal, organizational, negotiation, and facilitation skills

Education

Business or IT Management Degree is preferred.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

If you love to learn, are excited by the latest technology and want to feel a part of a great company then this is the place for you.

Alea is an Agile/Scrum software development shop with a number of cross functional teams focusing on the design, development, testing and implementation of our expansive software product suite.

Job Summary

We are looking for a part-time IT Help Desk Support person to provide excellent customer service and support. You will take pride in delivering a high degree of customer satisfaction and technical expertise while ensuring business needs are met with efficiency and integrity.

Responsibilities:

• Provide desktop technical support to all staff, ensuring timely identification and resolution of problems, and handle installation of any additional software/hardware requirements that have been approved
• Maintain corporate desktop/laptop security and access control (passwords & configuration)
• Provide first level support for clients and client systems, including general network administration, laptop and desktop troubleshooting, and application software support
• Ensure timely research, routing, escalation and resolution of end user technical problems and requirements
• Complete small or medium size projects to develop support processes within the organization
• Participate in license management and hardware and software procurement process
• Track all support requests in Service Desk helpdesk software

Education & Experience:

• 2 years’ experience in Information Technology in a support capacity with experience in microcomputer software, hardware, network and database technologies
• Experience with the integration of enterprise infrastructure systems
• Solid understanding of Windows based operating systems and applications, including the administration of user accounts
• Must have experience supporting Microsoft Windows XP, Vista, Windows 7, 2003, 2008, Exchange 2007 and Active Directory
• Strong working knowledge of networks, protocols and network management tools
• Diploma of Technology, Bachelor’s degree in Computer Science or an equivalent combination of education and experience
• MCSE certification is an asset
• Strong problem solving skills
• Excellent interpersonal, written and verbal communication skills

• Team Oriented.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

With a friendly and professional environment we are big enough to serve customers worldwide and small enough that every employee can make a difference. Our employees have identified the top three most valued things about working at ACL as: -# 1. Peers at ACL #2.Work/Life Balance #3. Relationship with their Manager.

Technical Support Representative

ACL Services is actively recruiting a Technical Support Representative to join our Technical Support Team in our Vancouver head office. Reporting to the Team Lead, the Technical Support Representative provides timely and professional assistance to ACL clients via telephone and email. The nature of issues reported by clients is many and varied, and can range from how-to questions to complex troubleshooting of installation problems.

Responsibilities:

Technical Support

• Provide technical support to ACL users, distributors and affiliates.
• Troubleshoot installation and application issues.
• Coach customers through technical issues.
• Recreate, verify bugs, document problem, pass to QA and follow up with user.
• Assist closing of sales by informing customer of technical capabilities of product.
• Assist on conference calls with pre-sales when required.
• Work closely with Escalation Team to ensure exposure to all new technologies used by AX framework.
• Provide support for complex technology cases that involve ETL, AX, Apache, subversion configuration, installations and troubleshooting.

Documentation

• Development and enhancement of “Technical Support” documentation material.
• Documentation of new products and technologies as new product releases occur.
• Record regular technical issues for technical publication.
• Provide content for technical articles in Take Command publications.
• Assist Technical Publications in updating/verifying ACL user guides and workbooks.
• Provide submissions to Documentation to populate FAQ database.
• Publish WIKI with common tested solutions.

Special Projects

• Assist in testing of new versions and providing technical support to beta sites.
• Work on testing and setting up AX / Informatica environments.
• Responsible for approval of batch requests to meet set standards.
• Responsible for specifications and accuracy of premium support projects.
• Provides training for areas of specialty to other technical support representatives.
• Complete other projects as assigned by management staff or representative.

Required Skills

• Bachelors Degree in Computer Science, Information Technology or Engineering is required
• 1-3 years experience in a Technical or Customer Support role
• 1-3 years experience using databases and SQL programming language
• Strong written and verbal communication skills in English

Required Experience

Knowledge:

• Good understanding of functionality specific to client/server environments and operating systems on multiple platforms. Preferred familiarity with enterprise deployed implementations of the multi servers’ solutions.
• Ability to work independently on complex technical issues, creating documented solutions and testing environments
• Familiarity with web servers, Appache , Geromino, and web deployment tools.
• Working knowledge of the virtual environments, SQL server, Oracle database structure and design.
• Ability to work with data analysis tools and data mining tools to create analytical outputs.

Other:

• All members of Technical Support are responsible for working any delegated 7.5 hour shift from Sunday to Friday.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

The Enterprise Information Architect contributes to this mandate through:

• Providing expertise on Enterprise Information Architecture best practice, enterprise information standards, principles and models required to lead the development of enterprise information architecture (EIA) across multiple projects.

• Understanding the business requirements and ensures the enterprise information in each project is scoped comprehensively, and that the information assets deemed enterprise-significant (business impact, decision impact, risk mitigation impact, organizational impact) are managed according to the agreed upon principles, models and within the Corporate framework.

• Ensuring all solutions for the flexible sharing and exchange of enterprise information comply with the corporate framework; and criteria for special requirements is outlined and qualified through the Governance committee.

• Collaborating with team members, project teams, vendors and external bodies and leading the development of the Enterprise Information Standards, principles and models (IAA & IIW) for multiple and concurrent transformation projects.

Position requirements

To effectively contribute in this newly developed function, the Enterprise Information Architect will need experience and education that include:

• Demonstrated depth of experience working at a corporate level with Enterprise and Information systems architecture designing information solutions and utilizing highly specialized knowledge in Industry Standard Architecture Frameworks and Enterprise Information Management solutions such as MDM, Document Management, Business Intelligence and EDW.

• A thorough understanding of the project information requirements and the principles and models of information management, including hands-on experience with TOGAF or Zachman, and ideally working knowledge of Insurance industry architecture frameworks such IAA and IIW.

• Excellent communication, presentation and facilitation skills. Able to communicate complex systems and models to audiences with significantly different levels of technical depth, influencing decisions, and negotiating deliverables and priorities.

• Demonstrated ability to collaborate with others and be a leader respected for making effective decisions that set technical direction and achieve desired results across business divisions.

• A bachelor’s degree in computer science, information systems or a related study, or equivalent project-related experience, together with an receptive attitude to exploring alternate technologies and vendor approaches, an understanding the application of FOIPP legislation, and ideally familiarity with insurance industry systems and practices.

Position information

As a valued member of the ICBC team, you’ll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment. 

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

Reporting to the Senior Manager, IT Security, you will take responsibility for developing and implementing plans, policies, processes and technologies to ensure the organization’s various systems and considerable data are secure. This is a hands-on role that will have you providing support to the security incident response team, conducting investigations and audits, performing information security risk assessments, assessing new security technologies as well as emerging security threats and, most importantly, recommending and implementing improvements.

Your knowledge-base is extensive. You have an excellent understanding of: 

• security architecture, including perimeter and WAF firewalls, applications security intrusion detection/prevention systems, DLP, malware, data encryption and other industry-standard techniques and practices
• system and RFC standards, scripting using pyton or pearl, LINUX, Windows, Oracle Database and Middleware, BEA Weblogic, MS Exchange, Active Directory, Cisco IOS, JD Edwards, Enterprise One, ERP and JAVA/J2EE
• TCP/IP and protocol analyzers
• testing tools used for penetration testing and forensic investigations.

Your degree or diploma in computer science, management information systems or information technology is accompanied by at least 7 years’ experience in information technology within which 5 years were spent working in the information security field in a complex organization. You also have professional designation or accreditation in IT security and auditing, preferably as a Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP).

Share in the enthusiasm and rewards of being part of an organization that is challenging, encourages new ideas and supports personal growth.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

Our continued growth and development has created the need for a Systems Administrator.

This position is responsible for ensuring continued uninterrupted service and security through identification and resolution of problems, planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The incumbent evaluates and recommends network and system configurations as well as participates in the planning and implementation of policies and procedures to ensure that systems provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.

Expected Contributions:

• Ensures all network infrastructure and enterprise computing systems and services are functioning correctly consisting of all servers, databases, middleware, telecommunications and related systems and software. 
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems. Responsible for the overall operations of networks and systems including the coordination of capacity, performance and tuning requirements of the network and enterprise computing environment.
• Provides tier 2 and escalation support to the Systems Support group and 
  technical assistance to the Director of Information Systems and Infrastructure and all other divisions within Information Technology such as architects, development, quality assurance.
• Responsible for liaising with vendors in the event of system failure or required escalation. Responsible for developing and maintaining documentation, system processes and procedures that relate to all network infrastructure and enterprise computing systems.   
• Builds and maintains critical systems’ redundancy, backups and standby systems to maintain business continuity to protect against unexpected system or infrastructure failure.
• Develops and maintains BCP documents and procedures to provide controlled and efficient failover and failback of systems to backup infrastructure and services.
• Implements enterprise computing and infrastructure solutions with standardized architectures and levels of redundancy using defined project methodologies and project management techniques. Conducts research on new technologies, services, best practices, and standards. 
• Acts as an integration specialist in the application of systems, software, and hardware to the corporate technology environment; translates user and business requirements into technical requirements

Experience & Qualifications Required:

•   5 years IT experience with at least 2 years in network or systems administration

•   Ability to work in a team-oriented, collaborative environment

•   Certification or equivalent knowledge in Microsoft Windows Server OS, Microsoft SQL Server, Microsoft Exchange, Microsoft Windows Active Directory

•   Extensive technical knowledge of network and PC operating systems

•   Technical knowledge of Cisco VOIP phone systems

•   Technical knowledge of current network hardware, protocols, and standards

•   Able to prioritize and execute tasks in a high-pressure environment with dynamic and often unpredictable deadlines

•   Proven analytical and creative problem solving abilities

•   Excellent hardware/software troubleshooting skills

•   Project Management skills

•   Knowledge of applicable data privacy practices and laws

•   Strong written and oral communication skills, able to communicate ideas in both technical and user-friendly language

•   Ability to conduct research into networking issues and products as required

•   Ability to lift and transport moderately heavy objects such as computer servers

•   Strong customer service orientation      

Education Required:

•   University Degree in Computer Science or a similar Technical Certification

•   MCSE or equivalent experience.

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

Bayleaf has been dedicated to our clients’ success for 18 years. Our business is about helping clients build sustainable advantage through effective IT solutions. Our values guide all of our interactions with clients, partners, and staff. We believe in professionalism, focus, respect, integrity, and continual development of our skills and techniques. Bayleaf works hard to retain our staff and to continually develop their skills and experience. We know our talented staff gives us the competitive edge.

About You 

You bring a minimum of 5 years of systems administration experience managing complex, high availability server environments. You are diligent and hardworking and enjoy departing your expert knowledge through mentoring of junior team members. You enjoy problem solving and are not afraid to put in the time when necessary. You are comfortable communicating with various levels within an organization. You are looking for a team that you can learn from, and a company to grow with.

About the Opportunity 

As a Bayleaf Senior Systems Administrator, you will have the following important tasks:

• Handle day-to-day hardware, software, network and managed services support duties inside the company, at clients’ and at our co-location facility located nearby;
• Setup and support both physical and virtual Windows server environments;
• Configure, install and support server hardware and software including Dell servers, Cisco switches, firewalls, VOIP, SANS;
• Setup and support Windows desktop workstations;
• Maintain thorough documentation and system run-books;
• Provide off-hours and on-call support for emergencies;  
• Supervise and mentor junior systems team members;
• This is a full time position with a requirement for flexible working hours.

You bring the following with you:  

• 5-years or more of experience with setup, administration and support of Windows 2003/2008 and Linux Server environments and Windows desktop machines;
• A Technology Diploma or relevant certification from an accredited institution is required;
• Ability to communicate with solid written and verbal communication skills;
• Organized, detail-oriented, with the ability to multi-task and problem solve;
• Experience configuring and maintaining web servers and applications including IIS, Apache, DNS, ColdFusion Application Servers, as well as MySQL and MS SQL databases;
• Experience with Active Directory and network configuration / support, including Cisco firewalls, VLANs and routing;
• Experience with VMWare VSphere, ESXi and VMotion;
• Familiarity with MS Exchange and IMAP Mail Server support, iSCSI SAN support, Symantec Backup Exec and Nagios
• Experience with Cisco ASA Firewalls, Cisco switches and Cisco VOIP phone systems;
• Experience with high availability environments including hardware and software based load balancing solutions.  

Please apply for this position by emailing your resume to jobs@vancouverjobs.ca with the position title noted in the subject field.

This position is responsible for monitoring the progress of support issues and escalation of incidents to the appropriate internal IT teams, coordinating the rapid recovery of incidents in a demanding environment. He/she coordinates the communication of planned infrastructure outages as well as unplanned major application infrastructure incidents; ensuring affected users and management stakeholders receive updates and resolution notifications. 

Responsibilities

Application Support Coordination

• Determine the actions required to resolve any operational problems through the use of technical experience, escalating to in-house expertise as required or bringing in external support to minimize the impact of system failure to individual customers and the organization as a whole.
• Work with technical teams and outsourcing partners to ensure accurate and timely information flow, escalation and support.
• Monitoring all ticket activities and ensuring all outsourced partners are adhering to Service Level Agreements (SLA’s)
• Identify and pass on application and Infrastructure defects and potential enhancements
• Maintain a close working relationship with the various application, business, infrastructure and security teams to ensure all outsourced technology partners are consistently delivering timely support services to the eCommerce business
• Participate in incident bridge calls with the goal of resolution during high severity incidents. Ensure all activities are formally documented and submitted to Problem Management for Root cause Investigation.

Communication, Monitoring & Reporting

• Central point of contact for the business on issues/incidents and incident follow-ups 
• Drive root-cause analysis on incidents and provide detailed technical reporting as well as business reporting
• Track required statistics on application and infrastructure performance and provide regular reporting.
• Provide analysis information on all incidents being reported

Cross-functional Training & Documentation

• Create & Maintain incident support processes and procedures and ensure the eCommerce Infrastructure & Support team is cross-trained on processes.
• Manage the delivery of systems and technical support to development and QA teams  

Requirements

All requirements are based on 2-4 years of experience and include, but are not limited to the following:

• Experience in an Incident Analyst or Incident Management/Support role
• Preferred experience troubleshooting from IT, Telecom, Retail or Banking industries.
• Exposure to a fast-paced IT environment; including Production Support for web applications, Technical & Data center Operations or Storage and Network management.

Education 

• Minimum 2 year Diploma with a focus on Computer Science or a related discipline an asset but relevant work experience accepted
• ITIL, VMWare Certified Professional, MCSE, Red Hat Certified, considered an asset.